Frequently Asked Questions

What is the best way to contact you?

Email us at shopctb@icloud.com OR call us at (320) 762-8786. Our store hours are Sunday 12-4, Monday-Friday 10-6 & Saturday 10-5.

 

When will my order ship?

Orders are shipped USPS within 3 business days of purchase. You will receive a confirmation email with a tracking number once your order is shipped. From here, your order will typically arrive within 2-5 days. 

 

I need my order for a special occasion! Do you offer expedited shipping?

Yes! Upon checkout, you can select quicker shipping options. These orders will be processed the same day if the order is placed before 2pm CST Monday – Friday.

 

Can I make a change to or cancel my order once it has been placed?

While we are unable to cancel orders, we will do our best to accommodate a change to your order! Once your order reaches our shipping team, we will not be able to make any changes. We do our best to ship your order to you as fast as possible, so please call or email immediately with any change requests!

 

 What do I do if I received the incorrect item / order?

Please call us at (320) 762-8786 or email us at shopctb@icloud.com. If you could include any pertinent information (order #, name, description of mix up) we will make sure to get you taken care of!

 

 What if one of the items I received is damaged?

All defects and issues must be brought to our attention via email, messanger or phone call within 3 days of receiving your order. Please include your order # and a picture of the defective area. All defects found after the 3 day window will be assessed a restocking fee upon return. Once an item has been worn or washed, we are unable to refund or replace due to the number of circumstances that are out of our control.

  

If I used a discount code, can I still return an item?

If you used a discount code on a full priced item, you are more than welcome to return the item for the purchase price. Any item purchased under the SALE section of our website is FINAL SALE and NOT eligible for return. Jewelry, sunglasses, and hats are also FINAL SALE.

 

How will I know when my return is processed?

Once your return is received and processed, you will receive an email confirming the refund. 

  

I forgot to enter the discount code at checkout. Can I be refunded for the discount?

Once an order has been placed, we are unable to refund you for the amount of the discount. If you are having an issue getting the discount code to work, please email us at shopctb@icloud.com.

 

I purchased an item yesterday that is on sale today! What is your price adjustment policy?

While we love when our customers snag a great deal, we are unable to refund the price difference if an item goes on sale after a purchase. You are welcome to return the item for store credit and re-purchase the item for the discounted price.

 

Do you offer international shipping?

Sorry, we currently do not offer international shipping. 

 

How do I return an item?

See our RETURN POLICY here.

 

What are your store hours & address?

516 Broadway St                                     Sunday 12-4     
Alexandria, Minnesota 56308                  Monday-Friday 10-6
                                                                 Saturday 10-5